Concord provides the ability to define the look and feel of messages sent out as part of the fax reception process. The templates support an extensive range of tokens, which are placeholders that are replaced during reception and delivery.

Note

To update your delivery template assigned to your organization you must provide Concord Customer Service with the template settings you wish to have implemented.

Subject Template Settings

The following settings can be used to override the default Concord subject line used when forwarding fax messages via email

Default Subject Template

 Copy imageCopy
New %{NumPages} fax message from %{CallerName}, %{SenderCSID}

Body Template Settings

The following settings can be used to override the default Concord email body used when forwarding fax messages via email

Note

The body template supports both plain text and html content

Default Body Template

 Copy imageCopy
You have received a %{NumPages} fax at your fax number %{CalledNumber}.

The fax was received at %{ReceivedTime}.

Thank you for using Concord Fax Online.

www.concordfax.com

Email Template Tokens

Tokens take the form %{token_name}, where token_name is the name of the token.

Name

Token

Description

Account

%{Account}

The identifier of the account receiving the fax.

CalledNumber

%{CalledNumber}

The number dialed by the fax sender.

Callername

%{CallerName}

The name (if available) of the person sending the fax.

CallerNumber

%{CallerNumber}

The number from which the fax was sent.

CRLF

%{CRLF}

(Body Only) New Line.

Date

%{Date}

Date on which message was received.

Duration

%{Duration}

Time taken to transmit the fax from caller. Apppends seconds to the numeric value. Ex: 34 second fax would result in ( 34 seconds )

Email

%{Email}

Message recipient’s email address.

MessageId

%{MessageId}

Identifier assigned to the message upon receipt.

MessageType

%{MessageType}

Indicator of the type of message received/forwarded (voice, fax).

NumPages

%{NumPages}

Number of pages in received fax. Appends page to the numeric value. Ex: 3 page fax would produce ( 3 page )

PartialFax

%{PartialFax}

Indicates if the fax was received partially or not.

ReceivedTime

%{ReceivedTime}

Time at which message was received.

Resolution

%{Resolution}

The resolution of the received fax.

SenderCSID

%{SenderCSID}

CSID of the caller sending the fax.

Speed

%{Speed}

The transmission speed of the call on which the fax was sent.

Tab

%{Tab}

Tab character

TimeZone

%{TimeZone}

The time zone in which the recipient receives and views messages.

Thumbnail

%{Thumbnail}

(Body Only) Embeds the first page of the received fax as part of an HTML formatted email. Thumbnail size will be ¼ of the actual document.

ThumbnailMicro

%{ThumbnailMicro}

(Body Only) Embeds the first page of the received fax as part of an HTML formatted email. Thumbnail size will be 1/8 of the actual document.

ThumbnailLarge

%{ThumbnailLarge}

(Body Only) Embeds the first page of the received fax as part of an HTML formatted email. Thumbnail size will be 1/2 of the actual.

ThumbnailN

%{ThumbnailN}

(Body Only) Embeds the first page of the received fax as part of an HTML formatted email. Thumbnail size will be 1/N of the actual document.

See Also